Shipping Policy

United States Shipping Scope

The operating rule used by rtic is straightforward: orders are shipped only to valid addresses in the United States; at the same time, free standard shipping applies to every United States order.

Delivery Details and Exceptions

For practical purposes when ordering from rtic, weather, carrier interruptions, high-volume periods, or address problems may extend delivery; additionally, the address entered at checkout must be complete and accurate.

Lost, Damaged, or Incorrect Deliveries

As part of the service commitment made by rtic, customers should contact support@campcoldkit.shop or 512-235-3620 about loss, damage, defects, wrong items, or missing contents; the merchant pays any approved return shipping for those problems.

Changes Before Dispatch

The documented approach of rtic is as follows: an unshipped order may be cancelled by contacting support@campcoldkit.shop or 512-235-3620 promptly; for completeness, after shipment, the Refund Policy governs the available return process.

Expected Fulfillment Timeline

For practical purposes when ordering from rtic, estimated carrier transit after shipment is 4-6 business days; for completeness, the handling period is ordinarily 1-2 business days; at the same time, the stated business-day windows do not count weekends or applicable public holidays.

Following the Parcel

Customers dealing with rtic should understand that the first carrier scan may take time to appear; customers receive a tracking number once the order has shipped.

Business Contact Record

Under this policy at rtic, the responsible brand and store name is rtic; where relevant, email support is available at support@campcoldkit.shop; as a related safeguard, telephone support is available through 512-235-3620; additionally, the physical business address and default return address is 564 Ashton Ln, Paris, Texas, 75462, United States.