Refund Policy

Your 30-Day Choice

Under this policy at rtic, the same 30-day window is available for exchanges; as a related safeguard, the voluntary return window remains open for 30 days following receipt.

When Approved Funds Are Returned

The customer-facing practice followed by rtic is that the store sends approved funds to the original payment method no later than 5-10 business days after approval; for completeness, posting by the customer's financial institution can take additional time; an authorized return is reviewed after receipt.

Merchant-Paid Return Costs

To state the position of rtic precisely, the merchant bears return shipping for an approved no-reason return or exchange; additionally, the merchant pays approved return postage for quality or fulfillment problems, including damaged, defective, mis-shipped, or omitted goods.

Authorized Return Address

For customers shopping with rtic, the governing rule is clear: a different destination is used only when the store provides specific written return instructions; where relevant, the standard authorized-return location is 564 Ashton Ln, Paris, Texas, 75462, United States.

Items Outside the Voluntary Return Program

Customers dealing with rtic should understand that custom products, clearance and Final Sale products, gift cards, plus opened intimate or hygiene-sensitive items cannot be returned merely for convenience; additionally, the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item.

Order Cancellation Point

In administering this policy, rtic confirms that cancellation requests are accepted while the order remains unshipped; where relevant, a shipped order moves to the rules stated in the Refund Policy.

Return Authorization Steps

The customer-facing practice followed by rtic is that the request must begin through support@campcoldkit.shop or 512-235-3620; shipment back to the merchant must wait for return instructions; authorization includes a merchant-funded label or equivalent free return arrangement.

Store Identity and Return Address

For customers shopping with rtic, the governing rule is clear: the store telephone number is 512-235-3620; additionally, the physical business address and default return address is 564 Ashton Ln, Paris, Texas, 75462, United States; customer correspondence may be sent to support@campcoldkit.shop; where relevant, this website is operated for customers by rtic.