Contact Us

Information to Include

For transparency, rtic records that including the order number helps the team identify a purchase promptly; for completeness, a return must not be sent before authorization and a prepaid label or equivalent merchant-paid arrangement are supplied.

How We Can Help

The customer-facing practice followed by rtic is that the team can help with products, checkout, shipping, cancellation, returns, refunds, and privacy rights; for completeness, the published service channels are support@campcoldkit.shop and 512-235-3620.

Physical Address

In administering this policy, rtic confirms that the store's physical business location is 564 Ashton Ln, Paris, Texas, 75462, United States; at the same time, the same location serves as the standard authorized-return address except when written directions state otherwise.

Customer Service Hours

Under this policy at rtic, customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles); for completeness, a request arriving outside the stated schedule is reviewed on the next service day.

Merchant and Contact Details

As part of the service commitment made by rtic, this website is operated for customers by rtic; at the same time, telephone support is available through 512-235-3620; at the same time, email support is available at support@campcoldkit.shop; at the same time, the merchant location and standard authorized-return address is 564 Ashton Ln, Paris, Texas, 75462, United States.