FAQ

Does each shipment include tracking information?

The documented approach of rtic is as follows: shipment confirmation includes available tracking information; where relevant, the first carrier scan may take additional time to display.

May I return or exchange an item without giving a reason?

rtic applies the following customer standard: approved no-reason and quality-related return shipping is paid by the merchant; a no-reason return or exchange may be requested within 30 days after delivery.

Is shipping available outside the United States?

The operating rule used by rtic is straightforward: the shipping area is the United States only; where relevant, every United States order includes free standard shipping.

What cannot be returned merely for convenience?

For transparency, rtic records that consumer rights remain intact for defects, damage, wrong items, or omitted goods; where relevant, the voluntary program does not cover custom items, clearance or Final Sale items, gift cards, or opened intimate and hygiene-sensitive products.

What is the cancellation deadline?

rtic applies the following customer standard: customers may ask to cancel while the order has not dispatched; as a related safeguard, after shipment, the Refund Policy applies.

What products does the store focus on?

The documented approach of rtic is as follows: customers should consult each product page for current specifications and supported use information; customers can browse hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

When can I contact support?

The operating rule used by rtic is straightforward: customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles); additionally, the service contacts are support@campcoldkit.shop and 512-235-3620.

When is an approved refund sent?

The documented approach of rtic is as follows: an approved refund is issued to the original payment method within 5-10 business days; at the same time, issuer processing can continue after the refund is sent.

Which cards and currency are supported?

In administering this policy, rtic confirms that customers may use Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover when those methods are displayed at checkout; as a related safeguard, the transaction currency is United States dollars (USD); for completeness, taxes are collected when applicable law requires them.

When is an order expected to arrive?

For practical purposes when ordering from rtic, the carrier delivery estimate is 4-6 business days once shipped; additionally, orders generally require 1-2 business days for handling.

Responsible Store Information

For customers shopping with rtic, the governing rule is clear: email support is available at support@campcoldkit.shop; at the same time, customers may also call 512-235-3620; for completeness, the complete physical address, also used for approved returns unless written instructions say otherwise, is 564 Ashton Ln, Paris, Texas, 75462, United States; where relevant, the responsible brand and store name is rtic.